Communication ● Ready to Deploy

OmniChat Live Hub

Unified multi-channel live chat widget connecting website visitors, WhatsApp, Telegram, and Messenger.

69.00 €

/ One-time payment • Full Source Code & Lifetime License

Buy Now → Request Live Demo Ask a Question

Tech Stack: PHP Node.js Socket.io MySQL WhatsApp Cloud API

✦ Overview & System Architecture

DS PROD CERTIFIED

✦ 1. Executive System Overview & Purpose

OmniChat Live Hub is an omnichannel live chat widget, customer messaging platform, and shared team inbox software. Designed for e-commerce stores, SaaS platforms, and customer service teams, it unifies website live chat, WhatsApp Business, Telegram, Facebook Messenger, and Instagram direct messages into one collaborative inbox.

Featuring customizable website chat widgets, canned macro responses, real-time visitor path monitoring, chatbot auto-replies, and agent collision avoidance, OmniChat ensures customer inquiries receive prompt, personalized attention across every channel.

⚡ Customer Chat Widget & Channel Features

✅ Modern Website Live Chat Widget

↳ Customizable Colors, Launcher Icon, Agent Avatar, and Welcoming Greetings

↳ File and Screenshot Attachment Sharing in Real-Time Chat Window

↳ Pre-Chat Lead Form Collecting Visitor Name and Email Address

↳ Typing Indicators and Message Sent / Delivered / Read Status Ticks

✅ Multi-Channel Social & Messaging Consolidation

↳ WhatsApp Business Cloud API Direct Connection

↳ Telegram Bot Two-Way Messaging Integration

↳ Facebook Page Messenger and Instagram Direct Message Sync

✅ Visitor Path Tracking in Real Time

↳ View Exact Web Page the Customer is Currently Browsing While Chatting with Them

↳ Customer Country Flag, Device OS, Browser, and Past Conversation History

⚡ Shared Team Inbox & Agent Management Features

✅ Shared Agent Inbox & Routing Workflows

↳ Assign Conversations to Specific Agents or Departments (Sales, Support, Billing)

↳ Canned Macro Quick Replies (Type "/thanks" to Insert Full Thank You Message)

↳ Private Internal Notes Visible Only to Support Staff Members

↳ Agent Collision Warning Preventing Two Agents from Replying Simultaneously

✦ 2. Operational Workflows

⚡ Admin Workflow

▸ Configure chat widget appearance, business hours schedule, and auto-reply greetings

▸ Connect WhatsApp Business API, Telegram bot, and Facebook Page credentials

▸ Add support team members and configure department assignment routing rules

▸ Monitor live visitor traffic and incoming conversation queues in real time

▸ Review customer satisfaction ratings and agent first response time performance

⚡ User Workflow

▸ Website visitor has a question and clicks chat bubble in corner of screen

▸ Enters email address and types inquiry; support agent dashboard rings instantly

▸ Agent replies in seconds using quick canned response macro; visitor receives answer

▸ Visitor leaves website; conversation continues seamlessly via WhatsApp or email notification

▸ Issue resolved; visitor rates conversation 5 stars before closing chat

✦ 3. Server Requirements & Technical Specifications:

Built with PHP 8.2+ & Laravel 11.x with WebSockets Live Chat Core

✓ BCMath

✓ Ctype

✓ cURL

✓ DOM

✓ Fileinfo

✓ Filter

✓ Hash

✓ JSON

✓ Mbstring

✓ OpenSSL

✓ PCRE

✓ PDO

✓ PDO_MySQL

✓ Tokenizer

✓ XML

✓ Zip

✓ Redis

✓ GD / Imagick

⚙️ Technical Architecture Blueprint & Microservice Flow

High-Resolution Blueprint

This blueprint illustrates the end-to-end request lifecycle: Cloudflare edge ingress, Nginx SSL termination, application MVC dispatch, asynchronous Redis queue workers, and encrypted relational persistence.