Management ● Ready to Deploy

ServiceRepair Desk Pro

Repair workshop ticketing for electronics, phones, and autos with spare parts inventory and SMS status.

69.00 €

/ One-time payment • Full Source Code & Lifetime License

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Tech Stack: PHP CodeIgniter MySQL SMS Gateway API Bootstrap 5

✦ Overview & System Architecture

DS PROD CERTIFIED

✦ 1. Executive System Overview & Purpose

ServiceRepair Desk Pro is a specialized device repair shop management, work ticket tracker, and spare parts inventory system. Designed for smartphone repair shops, computer technicians, electronic repair centers, and automotive repair workshops, it tracks repair jobs from initial intake to final customer pickup.

Featuring repair intake intake forms with pre-existing damage checklists and condition photos, online customer ticket tracking portals, spare parts stock deductions, and automated SMS notifications when a repair is finished, ServiceRepair Desk ensures workshop efficiency.

⚡ Customer Device Intake & Tracking Features

✅ Digital Device Intake & Condition Checklist

↳ Record Device Make, Model, Serial Number / IMEI, and Screen Unlock PIN/Pattern

↳ Pre-Repair Diagnostic Checklist (Screen Cracks, Camera Function, Water Damage, Battery Health)

↳ Customer Digital Signature on Repair Terms, Diagnostic Fees, and Liability Waivers

✅ Live Online Repair Tracker Portal

↳ Customer Enters Ticket Number on Website to Check Real-Time Repair Progress

↳ Repair Status Stages: Diagnosing, Parts Ordered, In Repair, Quality Testing, Ready for Pickup

↳ Automated SMS & Email Alerts When Repair is Completed and Ready for Collection

⚡ Workshop Management & Spare Parts Inventory Features

✅ Spare Parts Inventory & Automatic Deduction

↳ Stock Management for Screens, Batteries, Charging Ports, and Motherboards by Device Model

↳ Automatic Parts Consumption Deduction When Technician Completes Ticket

↳ Low-Stock Reorder Triggers for Fast-Moving Replacement Parts

✅ Technician Productivity & Repair Warranty Management

↳ Assign Repair Tickets to Specific Technicians with Labor Commission Tracking

↳ Print Repair Thermal Barcode Stickers to Adhere Directly onto Customer Devices

↳ Automated Warranty Expiration Tracking on Replaced Parts (e.g. 90-Day Warranty)

✦ 2. Operational Workflows

⚡ Admin Workflow

▸ Customer brings broken smartphone or laptop to repair shop counter

▸ Technician opens intake ticket, inspects device, notes pre-existing damage, and prints barcode tag

▸ Customer signs digital repair authorization on counter tablet

▸ Technician installs replacement part; parts inventory decrements automatically

▸ System triggers SMS alert: "Your device is repaired and ready for pickup!"

⚡ User Workflow

▸ Customer drops off broken device at repair desk and receives printed claim ticket

▸ Tracks repair progress from home using ticket number on shop website

▸ Receives SMS notification indicating device has passed final quality inspection

▸ Returns to repair counter, inspects repaired device, and completes payment by card

▸ Receives printed receipt with included 90-day repair warranty protection

✦ 3. Server Requirements & Technical Specifications:

Built with PHP 8.2+ & Laravel 11.x Repair Workshop Core

✓ BCMath

✓ Ctype

✓ cURL

✓ DOM

✓ Fileinfo

✓ Filter

✓ Hash

✓ JSON

✓ Mbstring

✓ OpenSSL

✓ PCRE

✓ PDO

✓ PDO_MySQL

✓ Tokenizer

✓ XML

✓ Zip

✓ GD / Imagick

⚙️ Technical Architecture Blueprint & Microservice Flow

High-Resolution Blueprint

This blueprint illustrates the end-to-end request lifecycle: Cloudflare edge ingress, Nginx SSL termination, application MVC dispatch, asynchronous Redis queue workers, and encrypted relational persistence.