Communication ● Ready to Deploy

VoicePBX Cloud VoIP Platform

WebRTC cloud telephone system, interactive IVR call menus, extension routing, and call recording.

58.00 €

/ One-time payment • Full Source Code & Lifetime License

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Tech Stack: PHP Asterisk / FreeSWITCH API WebRTC MySQL Node.js

✦ Overview & System Architecture

DS PROD CERTIFIED

✦ 1. Executive System Overview & Purpose

VoicePBX Cloud VoIP Platform is a cloud telephony, PBX phone system, and call center management web interface. Designed for business call centers, corporate offices, and remote customer support teams, it provides browser-based telephony management integrated with Asterisk and FreePBX engines.

Featuring drag-and-drop interactive voice response (IVR) phone tree builders, SIP extension provisioning, automatic call recording with cloud playback, voicemail-to-email transcription, and call queue management, VoicePBX elevates corporate telephony.

⚡ Agent Softphone & Call Center Features

✅ Browser WebRTC Softphone Dialpad

↳ Make and Receive Crystal-Clear Voice Calls Directly in the Web Browser Without Hardware Phones

↳ Call Controls: Hold with Hold Music, Warm Transfer, Blind Transfer, and 3-Way Conference Calling

↳ Click-to-Call Functionality from Connected CRM Customer Records

✅ Call Queue & Live Agent Status

↳ Agent Presence Toggles (Available, In Call, After-Call Wrap Up, On Lunch Break)

↳ Incoming Queue Caller Count Display with Average Wait Time Timer

✅ Voicemail & Call History Vault

↳ Visual Voicemail Inbox with In-Browser Audio Player and Audio Download (MP3)

↳ Voicemail-to-Email Forwarding with Automated Text Transcription

⚡ Telephony Administration & IVR Builder Features

✅ Drag-and-Drop IVR Interactive Phone Tree Builder

↳ Visual Menu Builder ("Press 1 for Sales, Press 2 for Technical Support, Press 0 for Operator")

↳ Time-Condition Routing (Open Hours Routing vs. After-Hours Night Voicemail)

↳ Upload Professional Custom Voice Prompts and On-Hold Music Files

✅ Call Recording & Live Supervisor Monitoring

↳ Automated Inbound and Outbound Call Recording with Encrypted Cloud Audio Archival

↳ Live Supervisor Features: Silent Call Monitoring (Listen In), Whisper Mode, and Call Barge-In

✦ 2. Operational Workflows

⚡ Admin Workflow

▸ Connect VoIP SIP trunk provider credentials and configure incoming DID phone numbers

▸ Build interactive IVR phone tree with custom voice prompts and time-based routing rules

▸ Provision employee SIP extensions and configure ring groups or call queues

▸ Supervise live call center activity dashboard, active calls, and average queue wait times

▸ Review call recording archives and generate monthly inbound/outbound telecommunication reports

⚡ User Workflow

▸ Support agent logs into browser softphone and sets status to "Available"

▸ Phone rings on screen; customer name and account history appear via caller ID lookup

▸ Agent clicks to answer; discusses issue through computer headset with crystal-clear audio

▸ Transfers caller to billing specialist using warm transfer with brief introduction

▸ Agent completes call notes; status resets to available for next incoming caller

✦ 3. Server Requirements & Technical Specifications:

Built with PHP 8.2+ & Laravel 11.x with WebRTC SIP Telephony Engine

✓ BCMath

✓ Ctype

✓ cURL

✓ DOM

✓ Fileinfo

✓ Filter

✓ Hash

✓ JSON

✓ Mbstring

✓ OpenSSL

✓ PCRE

✓ PDO

✓ PDO_MySQL

✓ Tokenizer

✓ XML

✓ Zip

✓ GD / Imagick

⚙️ Technical Architecture Blueprint & Microservice Flow

High-Resolution Blueprint

This blueprint illustrates the end-to-end request lifecycle: Cloudflare edge ingress, Nginx SSL termination, application MVC dispatch, asynchronous Redis queue workers, and encrypted relational persistence.